Create an email account

Before you start

• A domain added to your account (Add a domain covers that).
• Decide what local part you want — the bit before the @. For example, jane to get jane@example.com.
• About 5 minutes.

Sign in to WHP

You can sign in to WHP two ways:

1. Through your client portal (recommended). Go to https://secure.anhonesthost.com, sign in to your account, open Services → My Services, click your hosting plan, then click Login to WHP. No extra password to remember.
2. Directly with your WHP credentials. Visit https://<your-server-hostname>:8443 and sign in with the WHP username and password you set up. Your server hostname is in your welcome email and on the service page in the client portal.

Steps

1. In the sidebar, click Email.

2. Scroll to Email Accounts and use the form to create a new account on one of your domains. You’ll be asked for the domain, the local part, a password, and an optional mailbox size cap.

3. Set a strong password — at least 12 characters with a mix of upper case, lower case, numbers, and symbols. Email accounts are common attack targets.

4. Click Create. The new account appears in the Email Accounts list.

Set up your email client

The exact IMAP, POP3, and SMTP hostnames are listed on the Email page — click Setup Instructions → View Instructions under Mail Server Access for a step-by-step that includes the right hostnames, ports, and security settings for your server.

The typical settings look like this; substitute the hostname shown in the Setup Instructions:

IMAP (incoming)
  Host:     <see Setup Instructions>
  Port:     993
  Security: SSL/TLS
  Username: full email address (e.g., jane@example.com)
  Password: the one you set above

SMTP (outgoing)
  Host:     <see Setup Instructions>
  Port:     587
  Security: STARTTLS
  Username: full email address
  Password: same as IMAP

For per-client walkthroughs (Outlook, Apple Mail, Thunderbird, etc.), see the Email clients section — coming soon.

Webmail

Click Webmail Access → Open Webmail on the Email page to sign in to webmail in a new tab.

Verify it worked

Send yourself a test message from another account (your personal Gmail, for example). It should arrive within a minute or two and be retrievable from both your client and webmail.

Caution

SPF and DKIM records matter. Without them, your outgoing mail will get flagged or rejected by other providers. We add an SPF record automatically when you add a domain. DKIM records are listed in the DKIM Records section near the bottom of the Email page — make sure they’re present at your registrar if the domain isn’t using our nameservers.

Troubleshooting

Webmail isn’t reachable. DNS for the mail subdomain may still be propagating — wait an hour and try again.

Outgoing mail is bouncing or going to spam. Check the SPF and DKIM records. The DKIM Records panel on the Email page shows whether DKIM is configured for each of your domains.

Client can connect on IMAP but not SMTP. Some ISPs and corporate networks block outgoing port 587. Try sending from a different network to confirm; if the issue is your network, your ISP is the place to ask.

Related

• Add a domain
• Archival email add-on
• Email upgrades

Still stuck?

Still stuck? Open a support ticket and our team will help.