Archival email

Add-on, billed separately. This feature is not included in the base hosting plan. You can enable and price it from your client portal.

What it does

Archival email keeps a long-term, searchable copy of your mail outside the live mailbox. It’s useful when:

You need to retain mail beyond your live mailbox’s storage cap.
Compliance or policy requires you keep email for a fixed window.
You want a recovery option for mail you accidentally delete from the live mailbox.

It’s powered by our Bichon archival service.

How it’s different from backups

	Backups	Archival email
Type	Point-in-time snapshots	Continuous mailbox copy
Granularity	Restore the whole mailbox to a moment in time	Search and retrieve individual messages
Best for	Recovering from a known event (“the mailbox was hacked yesterday”)	Long-term retention, occasional message lookup

You can use both — they cover different problems.

What’s included

Per-mailbox archive. Enable on the mailboxes that need it, not the whole account. Your plan has an archival slots quota; the Email page shows current usage (e.g. Archival: 0 of 0 mailboxes archived (no archival slots in your plan) if you haven’t added the add-on yet).
14-day quick-restore window. Accidentally deleted mail is recoverable without staff help.
Configurable longer retention. Set retention to match your policy.
Independent password reset on the archive. Grant audit access without disturbing the live mailbox.

How to enable

From the client portal, open Add-ons under your hosting service and pick Archival email. Billing is per archived mailbox.

How to use it

The archive is managed alongside your regular mailboxes on the Email page in WHP — the Email Accounts section shows archive status per mailbox, and the per-mailbox menu lets you search and restore archived mail.

Still stuck?

Still stuck? Open a support ticket and our team will help.